Process Before Platform Lessons from the CMMS Frontlines

In this episode, CMMSradio welcomes Easton Snyder, Senior Sales Engineer at Traction, who shares his career journey from mechanical engineering to process consulting. Easton dives into how Traction supports manufacturers with CMMS implementation, the importance of process understanding, and how to maintain momentum post-sale. He offers insights into data integration, AI, and sustaining operational continuity despite workforce turnover.

Key Points:

• Emphasizes defining current vs. future state to drive process improvement.
• Highlights post-sale support and the risks of losing momentum after handoff.
• Champions a “train-the-trainer” model to retain tribal knowledge.
• Advocates for foundational process clarity before relying on AI tools.