Not much. You need just enough field failure data to identify the root cause and determine if and how to resolve the problem.
Field data will accumulate even if your program works diligently to prevent failures.
The actions taken before the reported failure will frame when you need to take action.
Gathering failure data and evaluating the trigger points for action is a reactive approach. This approach means you will only respond to problems.
You will also likely not spot the important emerging issues before they become significant problems. [Read more…]
