Communicating with FINESSE

This series focuses on the approaches and tools to communicate more effectively with senior decision-makers and peer professionals. We’ll cover Framing the problem, Illustrations, Noise reduction, Empathy, Structure, Synergy, and Ethics – plus some pointers on how to be a more effective facilitator.

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How Does a Readability Formula Help My Business Writing?

How much should you pay attention to readability scores generated from tools like the Flesch-Kincaid Readability Formula? As a technical professional, you probably should pay careful attention. But remember, while improving the Flesch-Kincaid score is important for accessibility and readability, balancing this with accurately conveying the technical information is essential.

What’s readability?

Readability is a quality of your business writing. People will be able to understand your sentences easily if your text’s readability is high. If the readability is low, people still might understand what you’re saying, but reading your text is likely a draining experience, but people may still understand it.

Big words and complex sentences aren’t bad. Using too many of them demands much more concentration from your reader. Big words and complex sentences are also harder if someone’s first language is not yours or the reader has some form of visual or hearing impairment.

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What’s in a Heading? Five Writing Tips to Make Your Text More Accessible

Headings are vital in improving accessibility for vision-impaired individuals by providing structure, navigation, and context. Headings make content more understandable and usable for those who rely on screen readers and other assistive technologies when used correctly.

Good Practices

It’s essential to follow good practices to create accessible text with headings.

1. Use Semantic HTML Element

Use proper HTML headings (<h1>, <h2>, etc.) to create a hierarchical structure. Avoid using other formatting (e.g., bold text) as a substitute for headings.

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How to Make Your Business Writing Easy to Skim

Most people now flip through reports searching for useful information, stopping to read only if something seems interesting. Blame it on the information age or social media. But if skimming is too daunting, your document is unlikely to achieve its purpose. These are five writing tips to make it easier for readers to skim your business writing.

1. Use Subheadings That Tell Your Story

Use meaningful subheadings that tell a story rather than descriptive labels. Descriptive labels are a product of traditional writing that provides little useful information. Each subsection of your report should have a heading that summarizes its contents. Descriptive subheadings allow readers to understand your basic messages without reading every word. [Read more…]

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6 Ways Social Media Writing Improves Technical Writing

The way we communicate information has undergone a significant transformation. Traditional writing has given way to a more concise and engaging writing style on social media. This brief article provides six ways that social media has improved my business writing.

Subheadings Break Down The Content

I use subheadings selectively in traditional writing. Selectively means maybe one subheading per 3 to 5 paragraphs. Social media teaches us that subheadings serve as signposts, guiding readers to the information they seek, improving readability, and enhancing the overall user experience. I know to use a subheading for every 1 to 2 paragraphs.

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What is FINESSE? (and how it empowers effective communication)

FINESSE is a cause-and-effect approach for effective communication when there are high levels of complexity and uncertainty. Said another way, FINESSE is an approach used for big, strategic decisions that take months or years to make. FINESSE facilitates the memory of effective communication: Frame, Illustrate, Noise, Empathy, Structure, Synergy, and Ethics.

Don’t Use FINESSE if…

Major decisions that take months to resolve, require a significant amount of investment, and involve many people (and some calculations) have complexity and uncertainty. These are the situations where trusted advisors need FINESSE. [Read more…]

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The Fortune 500 and a Deceptive Communication Practice

Using shapes as a deceptive communication practice is an old trick used for manipulation by one side of an argument. The good news is that Fortune gets it right in its annual publication of Fortune 500 companies. Fortune correctly uses two-dimensional shapes (circles) to depict one-dimensional values such as annual revenues. We’ll discuss this data visualization trick in this brief article.

The Trick

Suppose your total revenues were $100 per month, and your leading competitor had total revenues of $10 per month. Clearly, you are ten times stronger from a total revenue perspective from your competitor. A one-dimensional graph, such as a bar chart, makes an honest visual representation of the difference.

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Make Business Communication “To” Senior Management for Better Results

How we provide business communication to senior management is different from how we communicate with our peers. Our language reflects the way we see the power related to our relationships. Communicating “with” someone subconsciously reflects a relationship of equals. Avoid this trap for better results – after all, you work for senior management. Make business communication “To” senior management for better results.

Communicating “With”

Communicating “with” is the politically correct way of communicating. “With” reflects more friendly, two-way communication. In fact, most software grammar checkers will recommend changing “to” to “with” to be less aggressive.

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Systems Thinking: CATER Provides Five Ways to Improve Team Facilitation

The mental model CATER will help you recall the five ways to improve any form of team facilitation. CATER does two big things necessary for all great facilitated sessions. The mental model creates comparable knowledge among participants and opens feedback channels for successful collaboration. Apply systems thinking and improve team performance by CATERing to your participants. [Read more…]

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Why Managing Dissenting Views is Critical for Good Group Decision Making

Majority voting and consensus decision making are two distinct approaches to making decisions in group environments, each with its own characteristics and implications. Consensus decision-making is an alternative to debate and passage of proposals that can be approved through a majority vote. It does not emphasize the goal of the full agreement but instead focuses on acceptance or “living with it.” Choosing the right method for the context, and more importantly, managing the dissenting view, is important in making good group decisions.

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Why Fist to Five is a Powerful Decision-Making Technique

Fist to five voting is a simple and effective way to gather group feedback or to gauge consensus in a meeting or discussion. In this method, participants are asked to rate their level of support for an idea or proposal on a scale of 1 to 5, using their fingers. However, fist to five is a decision-making technique that should be described in the project charter and agreed upon by all participants. Ample time should be allowed between the initial poll and the final vote for negotiation and agreement to occur. [Read more…]

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Five Impactful Elements of the New Book, Facilitating with FINESSE

Facilitating with FINESSE: How to Guide People to Powerful Business Solutions is a practitioner’s guide for ten common applications that technically trained professionals are frequently asked to facilitate. The range of applications covers quality and reliability techniques such as block diagrams and tree diagrams through master plans and strategic plans. This article provides five impactful elements for professionals who are often enlisted to lead teams to workable solutions, despite having little or no facilitation training,

Content

The book focuses on ten practical applications and provides specific ways to facilitate them better. There is not a lot of wasted time on the basics covered by most facilitation books. Each self-contained application includes examples – good and bad – from my experiences on some complicated and controversial projects.

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Why Environmental Decision Making Is Difficult (and what to do about it)

All decisions require an allocation of resources. In the case of environmental decisions, the way we spend our time, money, or behaviors changes the quality of life and the people around us. In addition to two precursors, there are seven reasons environmental decisions are difficult. Approaching the many parts of environmental decision making as a system produces five ways we can allocate resources in an effective manner. [Read more…]

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Nine Questions on JD Solomon’s New Book, Facilitating with FINESSE

I recently sat down with Ray Moore and chatted about my new book, Facilitating with FINESSE: How to Lead Others to Successful Business Solutions. The book is scheduled for release on May 31, 2023.

Ray: What is your new book about?

JD: It is a practitioner’s guide for 10 common applications that technically trained professionals are frequently asked to facilitate. The range of applications covers quality and reliability techniques such as block diagrams and tree diagrams through master plans and strategic plans.

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Helpful Summary Tips on Qualitative Assessments and Facilitation

Qualitative assessments are used in various applications, including asset management, risk management, human reliability analysis, and customer surveys. The usefulness of any qualitative assessment is a function of design, analysis, and administration. Facilitation plays a pivotal role.

Facilitators should understand the strengths and weaknesses of the qualitative assessments we facilitate and design. Qualitative assessments measure the opinions, attitudes, knowledge, perceived behaviors, observations, beliefs, and experiences of individuals who use a system the most. The correct understanding is fundamental as we lead participants to solutions that are created, understood, and accepted by all. [Read more…]

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Qualitative Assessments: Do the Fine Points of Risk Matrices Really Matter?

Opinion-based data is the foundation of qualitative assessments. Qualitative assessments are used in various applications, including asset management, risk management, human reliability analysis, and customer surveys. The usefulness of any qualitative assessment is a function of design, analysis, and administration. This article summarizes a review of ten risk matrices performed by facility owners or their consultants. [Read more…]