
Customer Service and Reliability
Abstract
Kirk and Fred discussing personal experiences in customer service and good and bad aspects of having an IPhone battery replaced.
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Your Reliability Engineering Professional Development Site

Kirk and Fred discussing personal experiences in customer service and good and bad aspects of having an IPhone battery replaced.
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True enough, a reliable plant is a safe, cost-effective, and environmentally friendly plant. In compliance with safety laws and with workplace accidents becoming increasingly common, workplace safety is apparently one of the biggest challenge employers are facing today.
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Kirk and Fred discussing the understanding of HALT and the fact that many see as HALT, the finding of operational limits and weaknesses, as “just another tool in the reliability engineering tool bag” and how for Kirk it is most efficient approach to reliability development.
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by Fred Schenkelberg Leave a Comment

Tim interviews Steven Wachs, a consultant, about his background and ongoing work as a statistician and consultant.
by Adam Bahret Leave a Comment

Adam and Fred discussing the method to characterise a products use environment.
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by Adam Bahret Leave a Comment

Adam and Fred discussing estimating use case and environment for your products during design.
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by Andre Kleyner Leave a Comment

Andre and Fred discussing the challenges and some ideas on solutions when sourcing new technology from a vendor.
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by James Kovacevic Leave a Comment

Planning and Scheduling is the core of any reliability program. It is part of Work Control process which is described as the execution of a work order from start to end, and setting the right expectations to everyone involved. The role can be viewed separately or as a hybrid, depending on the maturity of the organization and the complexity of the process.
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by Fred Schenkelberg Leave a Comment

Fred discussing the Speaking of Reliability podcast journey.
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by Andre Kleyner Leave a Comment

Andre and Fred discussing what you need to think about and do differently to understand and minimize new technology related reliability risks.
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by Tim Rodgers Leave a Comment

Tim interviews Anne Meixner a consultant about her background and ongoing work concerning with testing analog and mixed signal devices.

Electricity or energy is what gives power to a production plant. Any organization spends a considerable amount to keep their equipment in optimal condition and ensure maximum production efficiency. If the electrical system is not up to the mark, this will not only affect the production output but also will expose the employees to potential risks.
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by Carl S. Carlson Leave a Comment

Carl and Fred discussing the most important challenges facing reliability engineers.
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by Carl S. Carlson Leave a Comment

Carl and Fred discussing the subject of risk management and how reliability relates to it.
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by James Kovacevic Leave a Comment

Recruitment and employee retention are few of the areas that every company has to spend resources on. It’s not unusual that an employee may leave his/her jobs after a period of time (even during training) for various reasons. No matter what the HR initiatives and employee engagement programs are, it’s always a fact that employee will come and go, even to the best of organizations; and the only remedy to this is to keep the attrition rate to a minimum.
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