Unraveling QA, QC, Quality Assistance, and Quality 4.0
I’m sure you’ve heard it before:
Quality is everyone’s responsibility.
You’ve also heard the terms “quality assurance” and “quality control”. Have you heard of “quality assistance” or “Quality 4.0?
What’s the difference between all of these terms, especially with quality assurance and quality control, the two oldest terms in the list?
As a designer, how are you supposed to interact with these terms? If quality is everyone’s responsibility, then what are yousupposed to do for quality assurance and quality control? Are there different ways you’re supporting each of these ideas inhow you design?
How does quality assistance and Quality 4.0 fit into the design picture?
Let’s explore some official definitions, the changes in quality that led to the quality assistance and Quality 4.0 terms and givesome context of quality with respect to design.