Celebrating Reliability Success
Carl and Fred discussing a listener question about when it is OK to celebrate reliability successes. Specifically, how long you have to wait to feel comfortable you have a successful product when nothing bad happens.
Join Carl and Fred as they discuss the criteria for successful field programs, including what success looks like.
- Deming’s advice to celebrate doing things right the first time, rather than only celebrating fixing fires
- Launch success vs long-term field success
- If you wait for years to see if the product has failures, there are better ways
- Program milestones can help; successes can be defined at each milestone
- Need success criteria for different time milestones
- When is it known that FMEA is done well?
- Use of quality objectives to assess quality of method (such as FMEA)
- Set realistic goals and don’t fool yourself by running evaluations that get the right number
- What if you test the product and you have no failures, does that mean the product is good?
- Meeting standards vs ensuring product is safe and reliable
- Testing must represent field usage
- What is cost of failure? How likely is a problem to occur in field? What is avoided cost?
- Life-cycle budgeting
- Tests must include relevant failure mechanisms
- Emphasize test-to-failure where possible
- Celebration must be very specific, and should be across the engineering platform (share the joy)
- Get the culture of the organization to recognize the right actions
Enjoy an episode of Speaking of Reliability. Where you can join friends as they discuss reliability topics. Join us as we discuss topics ranging from design for reliability techniques to field data analysis approaches.