Supportability
(and FMEAs/FMECAs)
podcast episode with speaker Chris Jackson
What is ‘supportability?’ Easy! It’s the ability of your product, system or service to be supported. But how do we get this so wrong so often? Well, the first way is by thinking that supportability is actually some activity where you work out how many spares you need to have on your shelf to last a year (for example). But what if your product, system, or service fails so often and is so difficult to repair that it needs LOTS of spare parts? Working this out doesn’t make it more supportable. Another way people get supportability wrong is by thinking about it AFTER you have designed something. How is this wrong? Well … supportability needs to be DESIGNED INTO your product, system, or service. [Read more…]