RM 071: A Conversation with Manufacturer’s Representatives About Sales and Support Post Covid 19

A Conversation with Manufacturer’s Representatives About Sales and Support Post Covid 19

Episode 71: A Conversation with Manufacturer’s Representatives About Sales and Support Post Covid 19

Four manufacturer’s representatives share their experience in supporting their customer’s needs. They share how sales and support has changed over the years and review the “new normal”.

My guests are:

David Leventhal
Restronics
dleventhal@restronics.com

Joan Carrol-Kennedy
Restronics
jcarroll@restronics.com

Murray Percival Jr.
Murray Percival
mapercival@murraypercival.com

Todd Wittmer
Wittco Sales
toddwittmer@wittcosales.com

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SOR 669 Wright’s Law and Reliability

Wright’s Law and Reliability

Abstract

Chris and Fred discuss this thing called ‘Wright’s Law’ which is a really fascinating way of describing how things improve as we create more of them. And why is this relevant for reliability engineering? Does ‘reliability growth’ ring a bell?
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SOR 668 Maintenance Culture Matters

Maintenance Culture Matters

Abstract

Chris and Fred discuss how important maintenance culture is – especially when it comes to safety-critical systems. Like ‘cable cars’ used to transport people up ski slopes. But unfortunately (like the recent accident that occurred in Italy that resulted in 14 deaths) toxic maintenance culture can lead to disastrous consequences. And this tends to happen across the world on a regular basis. Why does this happen?
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TMC S3:E12 Indranil Sircar

Indranil Sircar

In this episode of The Maintenance Community Podcast, we have the incredible honor of interviewing Indranil Sircar, CTO of Manufacturing Industry at Microsoft. Ryan and Indranil tackle a few questions sourced from members of The Maintenance Community Slack Group. And, Indranil shares his vision for the future of the manufacturing industry. Listen today!
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TLC 008 Leadership Connection Interview with Ron Moore

Leadership Connection Interview Ron Moore

The Leadership Connection Host, Doug Plucknette, interviews reliability leader Ron Moore in Episode 8 of this series. Ron specializes in maintenance, manufacturing performance leadership, and engaging the workforce, management. Ron is the author of Making Common Sense Common Practice, 5th ed.; of What Tool? When? A Management Guide, 2nd ed.; of Where Do We Start Our Improvement Program?; of Business Fables & Foibles; of A Common Sense Approach to Defect Elimination; and of Our Transplant Journey: A Caregiver’s Story, as well as some 70 journal articles.

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QDD 012 What are TQM, QFD, Six Sigma, and Lean?

What are TQM, QFD, Six Sigma, and Lean?

You may have heard of QMS but are not sure how your activities fit in. Or, you’ve heard of QFD, ISO 9000, Six Sigma, Lean…these cryptic names that you’re not sure what they’re about. You may be doing activities under one of your company’s procedures and asking, “Why am I spending time on this?” Sometimes it’s good to re-orient to the big picture. That’s what we’ll be doing in this episode: reorienting to the QMS.

We’ll also talk about some of the standard QMS (Quality Management System) philosophies:

TQM (Total Quality Management)
ISO 9000
QFD (Quality Function Deployment)
Six Sigma
Lean
Malcolm Baldrige National Quality Award

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MD 168 How Parts Fail with Shane Turcott & Sanya Mathura

MD 169 How parts fail with Shane Turcott & Sanya Mathura

Do you understand how your parts fail? What story are they telling you?

In this episode we welcome Shane Turcott & Sanya to the show to discuss how parts fail. Sanya & Steve recently took Shane’s course and loved it so much they wanted to do a special episode on it. Tune in and learn what great information was shared and how maintenance teams can use the information a failure surface of a fracture.

Shane Turcott: https://www.linkedin.com/in/shane-turcott-3a2ab51b/

Steel Image: https://steelimage.com/

Sanya Mathura: https://www.linkedin.com/in/sanya-mathura-mle-362438129/

Strategic Reliability Solutions http://strategicreliabilitysolutions.com/

If your company sells products or services to engaged maintenance & reliability professionals, tell your marketing manager about Maintenance Disrupted. If you’d like to discuss advertising, please email us at maintenancedisrupted@gmail.com

Check out our website at www.maintenancedisrupted.com and sign up for the weekly disruption newsletter with bonus content. If you like the show, please tell your colleagues about it and follow maintenance disrupted on LinkedIn and YouTube.

Follow Maintenance Disrupted on LinkedIn

https://www.linkedin.com/company/maintenancedisrupted

Music: The Descent by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4490-the-descent

License: http://creativecommons.org/licenses/by/4.0/

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268- Understanding & Communicating the Value of PMs with Rick Clonan

Understanding & Communicating the Value of PMs with Rick Clonan

Welcome Rick Clonan who has been in maintenance for 30 years working both in defense and industry. More about Rick:

Currently at SMRP working as implementation and training manager.

In this episode we covered:

How do we communicate the value of PdM and PM?
What is/isn’t a PM?
What about PMs with instructions to “inspect and replace if necessary”?

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SOR 667 Interpreting Distribution Parameters

Interpreting Distribution Parameters

Abstract

Chris and Fred discuss what ‘distribution parameters’ mean when it comes to random processes. Specifically failure random processes. This is an interesting podcast in response to a question from one of our listeners – which are podcasts we love!
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TMC S3:E11 Christine Witte

Christine Witte

In this week’s episode of The Maintenance Community Pod, we have Christine Witte, Director of Product and Services at Seam Group, on the show! Ryan and Christine discuss data optimization and analytics in the manufacturing sector, as well as provide practical steps on how manufacturers can make sense of the data they are collecting and deduct information that comes out of their systems. Listen today!
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SOR 666 Giving and Receiving Feedback

Giving and Receiving Feedback

Abstract

Carl and Fred discussing the topic of giving and receiving feedback, and how it supports professional development.
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TLC 007 Leadership Connection Interview with David Hurst

Leadership Connection Interview David Hurst

The Leadership Connection Host, Doug Plucknette, interviews reliability leader David Hurst in Episode 7 of this series. David specializes in developing and updating the reliability maintenance program for the $12B+ assets across the complex as a Branch Manager at National Aerospace Solutions.

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by Dianna Deeney Leave a Comment

QDD 011 The Designer’s Important Influence on Monitoring After Launch

The Designer’s Important Influence on Monitoring After Launch

Because of your role as a designer in product development, you have great input into the planning for what field (or real-use) data should be monitored for your product. We talk about this as post market surveillance, which is a typical term used for medical devices. This episode talks about how the post market surveillance engine follows the PDSA (plan-do-study-act) continuous improvement cycle, some expectations of post market surveillance systems, and what inputs designers have in its planning.

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MD 167 Exploring the root causes of Microdieseling with Sanya Mathura

When a challenge arises due to lubrication degradation, the main focus is applied to solving the issue. Many times, this focus is placed on the physical roots or the things we can physically change. Once these physical roots are “solved”, we often realize that the underlying degradation issue appears again. Therefore, it is necessary to examine the real root causes and dive a bit deeper. Typically, most challenges have three types of roots, physical, human, and latent or systemic.

Check out the 2021 Lubrication & Reliability Virtual Summit Here:

https://lrvs.zohobackstage.com/LRVS2021#/?affl=MaintenanceDisrupted

Follow Maintenance Disrupted on LinkedIn

https://www.linkedin.com/company/maintenancedisrupted

Music: The Descent by Kevin MacLeod

Link: https://incompetech.filmmusic.io/song/4490-the-descent

License: http://creativecommons.org/licenses/by/4.0/

by Ryan Chan Leave a Comment

TMC S3:E10 Tom Ross

Tom Ross

In this week’s episode of The Maintenance Community Pod, we have Tom Ross, Applications Engineer Manager of Machine Health Monitoring at Everactive, on the show! Ryan and Tom discuss the rise of technological tools as the world is evolving. And, how these tools are driving improved performance in maintenance organizations. Listen today!
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