In a recent article, I shared that every written or verbal communication needs a structure. Aristotle believed that every poem or theatrical performance should follow a three-act structure. The three-act structure stands the test of time in all forms of writing and performing arts. It is also a straightforward and extremely efficient structure. More importantly, it works subtly but effectively with our human thinking processes.

The three-act structure is alive and well in the series “Communicating with FINESSE” on Accendo Reliability. Act One – the Opening – frames what is to come in Act II and lays the foundation of Systems Thinking needed for effective communications. Check out the building story of Act One in these articles: The One Thing Your Approach to Communication & Facilitation is Missing, Effective Communication Is The #1 Thing That Changes Your Life, and Do You Know These Dirty Secrets of Effective Communication? 

We had met at the same place, at the same time, and in the same format every month for the past six months. The team still had eight months to go to complete the master plan. For the past three months, half of the sessions included breakout groups where participants worked together to develop key aspects of the final document. Everything was being performed just like everyone had agreed in the project charter. However, the burnout could be seen in their eyes and heard in their voices…

A seasoned team had designed a week to do Failure Modes and Effects Analysis (FMEA). We would spend a slow-paced Monday afternoon working through the plant overview and a low-intensity Friday morning reviewing what we had done over the week. Everyone was committed to an intense, action-packed middle three days where we would get most of the heavy lifting done. However, by mid-morning Thursday, it was apparent that interest was fading fast…