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Home » Articles » on Product Reliability » Page 18

on Product Reliability

A listing in reverse chronological order of articles by:



  • Kirk Grey — Accelerated Reliability series

  • Les Warrington — Achieving the Benefits of Reliability series

  • Adam Bahret — Apex Ridge series

  • Michael Pfeifer — Metals Engineering and Product Reliability series

  • Fred Schenkelberg — Musings on Reliability and Maintenance series

  • Arthur Hart — Reliability Engineering Insights series

  • Chris Jackson — Reliability in Emerging Technology series

by Les Warrington Leave a Comment

Reliability Benefits from Product Support

I was reading an article recently about Apple MacBook Pro keyboard issues, affecting the current generation of products, on which this article is being written.  I also have an iPhone sitting next to me playing “music” whilst I wait for a call-center agent to reply on a travel issue.  In both cases, I am dependent on their correct functioning.  My past experience across many products is that my overall experience is also dependent on how product support is delivered in case of hardware failure.

Design and business choices strongly affect in-life support capability.  They affect not only the basic ability to repair a product but also, through the cost and availability of spare parts, the economic policies for repair.

How do we influence and make these choices?

[Read more…]

Filed Under: Achieving the Benefits of Reliability, Articles, on Product Reliability Tagged With: Benefits of reliability engineering, Customer service

by Les Warrington Leave a Comment

Reliability Green Belt Training from a Teaching Perspective

Reliability Green Belt Training from a Teaching Perspective

I joined the Reliability Belt training team in 2018 and have delivered 2 Reliability Green Belt and 1 Reliability Black Belt courses so far.  This is article is a review of my experience and the feedback from the participants.  Further information about the course is available on the Accendo website and on the Reliability Engineering Academy website.

This first article looks to the Reliability Green Belt.  A future article will look at the Reliability Black Belt experience.

“Les, you were awesome. One of the characteristics I liked the most was your cadence of speech. The metered delivery of each word and concept was very effective for me and my style of learning. If the words and concepts get delivered too quickly, I don’t have enough time to connect with the concept, write down my notes, and still keep up with the next thing being said. I found your analogies and examples of real world applications to be very relevant and helpful. Overall, I feel I have received value well above my expectations for the course, and with your instruction I was able to hit the ground running on the first day I got back. Thanks for teaching the course, and I look forward to continuing my education with the Reliability Black Belt program.” — Chris, Reliability Engineer

[Read more…]

Filed Under: Achieving the Benefits of Reliability, Articles, on Product Reliability

by Christopher Jackson Leave a Comment

Small Satellites, Emerging Technology and Big Opportunities (part six of seven) – A Call for ‘Evolutionary Production’

When is the biggest ‘improvement’ in the reliability of a new ‘type’ of product? This is a very broad question with no doubt lots of answers that aren’t wrong. But what we do know is that the more experience we have with building something, the more reliable it gets. And this effect is most marked at the start of the product’s life. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

by Christopher Jackson Leave a Comment

Small Satellites, Emerging Technology and Big Opportunities (part five of seven) – Stop solving the problem you want to solve

InnoCentive CEO Dwayne Spradlin wrote in this article about how many companies in a rush to develop something new and innovative try to solve a problem that they want to solve rather than the problem the customer wants to be solved. He quotes Albert Einstein who once said

If I were given one hour to save the planet, I would spend 59 minutes defining the problem and one minute resolving it.

[Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

by Adam Bahret Leave a Comment

Product Specification, Use Case, and Environment

Product Specification, Use Case, and Environment

The formal definition of reliability is …

“The probability that an item will perform its intended function under stated conditions, for either a specified interval or over its useful life.”

The three key terms in this statement are

  • Intended Function
  • Stated Conditions
  • Specific Interval

[Read more…]

Filed Under: Apex Ridge, Articles, on Product Reliability

by Christopher Jackson Leave a Comment

Small Satellites, Emerging Technology and Big Opportunities (part four of seven) – Lets Learn about Reliability

Small Satellites, Emerging Technology and Big Opportunities (part four of seven) – Lets Learn about Reliability

Imagine you are not feeling well and you go to a doctor. When you sit down in the doctor’s office, he doesn’t even look at you. Instead, he has a book opened on the desk and starts reading it aloud. You sit there without being examined, listening to a list of medicines, activities, exercises and diet changes. The doctor then looks up and says that you need to do all of them. Take all the medicines. Change all your activities. Start doing all the exercises. And completely change your diet. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

by Christopher Jackson 1 Comment

Small Satellites, Emerging Technology and Big Opportunities (part three of seven) – No, we really mean ‘Mission Assurance’

Small Satellites, Emerging Technology and Big Opportunities (part three of seven) – No, we really mean ‘Mission Assurance’

In the late 1970s, Hewlett Packard was a company that valued quality compliance, certification and awards. But the then Chief Executive Officer noticed a problem. He (on a hunch) initiated an analysis of ‘quality related expenses.’ He wanted to quantify the cost of defects and failure. The results were terrifying. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

by Christopher Jackson Leave a Comment

Small Satellites, Emerging Technology and Big Opportunities (part two of seven) – Compliance and the Antithesis of Performance

In 1995, the United States Department of Energy (DoE) funded research into Princeton University’s Plasma Physics Laboratory (PPPL). PPPL was developing plasma fusion techniques, and the research in question focused on quality assurance within the laboratory. It was investigating the utility of a new type of quality assurance: on that was performance-based. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

by Adam Bahret Leave a Comment

The Fault with Design Freezes

The Fault with Design Freezes

The effectiveness of “Design for X” (DfX) methodology is often limited by the non-negotiable “freeze” gates in the product development process.  Freezes become points of negotiation instead of directing scheduling and resource decisions.  Design changes continue past “design freeze” commonly resulting in an inefficient multi-iterative process.

A design freeze is the wrong tool for the job.  Design Freeze is a “Put your pencils down” methodology.  This leaves no room for input to the decision to halt activity other than what was available when the freeze gate was set.  Often a good deal of new information about the design and program has been created between the program creation and the freeze. [Read more…]

Filed Under: Apex Ridge, Articles, on Product Reliability

by Christopher Jackson Leave a Comment

Small Satellites, Emerging Technology and Big Opportunities (part one of seven) – Reliability and Awesome New Things

Small Satellites, Emerging Technology and Big Opportunities (part one of seven) – Reliability and Awesome New Things

Two rockets launched from Earth in November 2013. They carried a total of 61 small satellites from 20 different manufacturers. A satellite that is less than 500 kg in mass is considered ‘small.’ But small satellites are unique in many other ways. Old and ‘big’ satellites are massive, multi-billion dollar machines that take years to build and are the ‘only shot’ at achieving a mission. A ‘big satellite’ that stops working is a disaster. If a ‘small satellite’ fails, there can be many others floating around Earth to pick up the slack. [Read more…]

Filed Under: Articles, on Product Reliability, Reliability in Emerging Technology

by Adam Bahret Leave a Comment

Over Priced Brands

Over Priced Brands

I find it interesting when high end brands look to maximize profit by going for the money grab of lowering quality while maintaining price point.  It seems so foolishly short sighted. The amountof work that goes into creating a highly reputable brand is extensive and decades in the making.  Brands can be tarnished very quick and very difficult to recover.  So why do this?  A few reasons I have seen:

[Read more…]

Filed Under: Apex Ridge, Articles, on Product Reliability

by Adam Bahret Leave a Comment

Maybe we can fall in love again

Maybe we can fall in love again

We’ll the boat saga continues.  As I shared she has turned out to be a cruel mistress.  Enticing and a thrill at times and then without warnign I get the cold shoulder.   So I am going to take a well known reliability strategy with her.  Hopefully we can just be in love again with all of our interactions being nothing but bliss.  it’s the oldest reliability trick in the book. “Less is More”  The less parts you have the less there is to break.

The more I have gone through this fuel injection system the more amazed I am it has worked this long.  The main power relays on the motor are automotive i.e. not for a very wet and humid application. Then !!!(this is infuriating) they are mounted upside down so the seams for the protective cover are on top. This is a boat motor compartment.  It has water in the bottom that get’s heated up when the motor runs. Then cools off, condensates after use.  Over and over again.  That is basically a humidity cycling chamber.

[Read more…]

Filed Under: Apex Ridge, Articles, on Product Reliability

by Adam Bahret Leave a Comment

Anchoring Methodology Presentation at ARDC 2018

Anchoring Methodology Presentation at ARDC 2018

I just finished my talk today at the Applied Reliability and Durability Conference in Portland Oregon.  A great conference in a fun city. My topic was “Reliability Test and Analysis with Intent.”  I explain a technique I have developed called “Anchoring” which ensures that reliability tools maintain connectivity to program phases throughout product development. Enjoy!

-Adam

Filed Under: Apex Ridge, Articles, on Product Reliability

by Adam Bahret Leave a Comment

Coaching Works

Coaching Works

A coach is an external set of eyes and ears.  They will break down the way you do things and assist with building it up better.

In many disciplines our learning curve rolls over to a plateau as the years pass.  Finding ways to continue to improve can be difficult.  The traditional, methods of education, formal training, and self directed improvement take significant time investment.

Coaching is not training.  Training is pre-constructed material.  Coaching is an observation and prescriptive method for improvement.

[Read more…]

Filed Under: Apex Ridge, Articles, on Product Reliability

by Adam Bahret Leave a Comment

Pushing Too Hard

Pushing Too Hard

It’s early in the boating season.  It’s a beautiful Saturday and wee’re wakeboarding, My wife is driving.  I am getting ready to line up to jump the wake and all of a sudden she cuts the throttle and then guns it again.  I just let go of the rope and wait for her to come around so I can find out if it was the dirty dishes left on the  couch or beard shavings carelessly sprinkled on her face soap.  She said the boat just stuttered without her touching the throttle.  Hmmm  really? As we are talking the boat just stalls. Ughh!, and we are not close to the house.

[Read more…]

Filed Under: Apex Ridge, Articles, on Product Reliability

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