How you lead and support maintenance and reliability improvements may cause it’s failure

Have you ever wondered what some leaders and ghosts have in common? Well, I will get to that, but let me paint you a picture. You have been told to start improving the storeroom, so you start by analyzing the performance, identify gaps and finally develop a plan to make the improvement. You share this improvement plan and business case with the senior leadership of the site.  You get a resounding “Let’s do it” across the room. You leave super excited to start the improvement journey. As you start implementing the improvements, you run up against multiple barriers, such as finance not willing to write off obsolete parts or sell them back to the supplier for a discount. The storeroom staff “don’t have time” to assist with the cleanup or the data analysis. Since the storeroom doesn’t directly report to you, you talk to their manager, and the manager says their staff are too busy. You go to discuss the barriers with the project sponsor and leadership team, and they are still behind the project. Yet, they don’t go out and talk to the staff, nor do you hear about the project anywhere in the facility. So where are these leaders? They are a ghost to the project. [Read more…]