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by Dianna Deeney Leave a Comment

QDD 099 Crucial Conversations in Engineering, with Shere Tuckey (A Chat with Cross-Functional Experts)

Crucial Conversations in Engineering, with Shere Tuckey (A Chat with Cross-Functional Experts)

Dianna Deeney interviews Shere Tuckey about Crucial ConversationsĀ® in an engineering environment: how to prepare for and have difficult conversations with peers, managers, and everyone else. Shere gave a conference presentation about Crucial ConversationsĀ® titled, ā€œHow to be Persuasive Rather than Abrasive.ā€

This interview is part of our series, ā€œA Chat with Cross Functional Experts”. Our focus is speaking with people that are typically part of a cross-functional team for new product development. We discuss their viewpoints and perspectives regarding new products, the values they bring to new product development, and how they’re involved and work with product design engineering teammates.

About Shere

Shere is a Branch Chief in the Air Force Research Laboratory, Munitions Directorate, Eglin Air Force Base, Florida. She is responsible for advocating, planning, budgeting, organizing, and directing the execution of a high-priority technology development portfolio as well as direct supervision and management of all personnel within the branch. Over the last twenty-nine years, she has managed twelve different teams across many engineering disciplines from shock physics experimentation to weapon effects modeling and simulation.

Shere has taken a special interest in leadership, mentoring, and helping teams communicate effectively. After being asked to serve as the Dean of Leadership for her organization’s workforce development program, she became certified to teach the Crucial ConversationsĀ® course as a foundational element of leadership development.

She has taught five highly rated classes to high level managers, junior employees, and everyone in between. The positive feedback received from these classes and the course’s universal applicability, has motivated Shere to share this knowledge in as many forums as possible.

Shere and Dianna talk about:

  • what makes a dialogue a Crucial ConversationĀ®
  • how she discovered the Crucial ConversationĀ® framework
  • why she trains others at her work in the Crucial ConversationsĀ® model and champions its use

Shere also shares stories of success.

Listen to take your communications skills to another level, at work and everywhere else.

 

View the Episode Transcript

 


Crucial ConversationsĀ®

One skill of Crucial ConversationsĀ® is to master our own stories, and to follow a 3-part model when starting a conversation:

  1. Share your facts
  2. Tell your story (i.e. the conclusion you are drawing from these facts)
  3. Ask them for their perspective.

ā€œYou can argue as strongly as you want for your opinion as long as you are equally vigorous in encouraging others to disagree.ā€Ā  – Ron McMillan, author

What can you do today?

Shere says, ā€œThe most impactful skill one can adopt is to assume good intent in the other person, even if you don’t quite see it… this will help you start with heart and not in an already defensive position.ā€


Shere’s recommendations and links to good materials to learn more

Website of information about Crucial ConversationsĀ®: https://cruciallearning.com/crucial-conversations-for-dialogue/

Book: Patterson, Kerry,Ā etĀ al.Ā Crucial Conversations Tools for Talking When Stakes Are High, Second Edition.Ā Italy,Ā McGraw-Hill Education,Ā 2012.

Videos:

Stop Stewing and Start Doing: https://www.youtube.com/watch?v=-9sv4ZnLqFs

Use the Facts to Master your Story: https://www.youtube.com/watch?v=w7ozcQOPq9g

How do I start a Crucial Conversation: https://www.youtube.com/watch?v=V7c5nh5OSc8

How to Listen to Someone you Don’t Respect: https://www.youtube.com/watch?v=4u1itk83RjA


Other Quality during Design podcast episodes you might like:

Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)

Product Design from a Data Professional Viewpoint, with Gabor Szabo (A Chat with Cross Functional Experts)

Product Design with Brainstorming, with Emily Haidemenos (A Chat with Cross Functional Experts)

 


Episode Transcript

Thanks for listening.

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Quality during Design podcast logo

Tips for using quality tools and methods to help you design products others love, for less.


by Dianna Deeney
Quality during Design,
Hosted on Buzzsprout.com
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Recent Episodes

QDD 102 Get Design Inputs with Flowcharts

QDD 101 Quality Tools are Legos of Development (and Their 7 Uses)

QDD 100 Lessons Learned from Coffee Pod Stories

QDD 099 Crucial Conversations in Engineering, with Shere Tuckey (A Chat with Cross-Functional Experts)

QDD 098 Challenges Getting Team Input in Concept Development

QDD 097 Brainstorming within Design Sprints

QDD 096 After the ā€˜Storm: Compare and Prioritize Ideas

QDD 095 After the ā€˜Storm: Pareto Voting and Screening Methods

QDD 094 After the ā€˜Storm: Group and Explore Ideas

QDD 093 Product Design with Brainstorming, with Emily Haidemenos (A Chat with Cross Functional Experts)

QDD 092 Ways to Gather Ideas with a Team

QDD 091 The Spirits of Technical Writing Past, Present, and Future

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QDD 089 Next Steps after Surprising Test Results

QDD 088 Choose Reliability Goals for Modules

QDD 087 Start a System Architecture Diagram Early

QDD 086 Why Yield Quality in the Front-End of Product Development

QDD 085 Book Cast

QDD 084 Engineering in the Color Economy

QDD 083 Getting to Great Designs

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QDD 072 Always Plot the Data

QDD 071 Supplier Control Plans and Design Specs

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QDD 063 Product Design from a Data Professional Viewpoint, with Gabor Szabo (A Chat with Cross Functional Experts)

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QDD 061 How to use FMEA for Complaint Investigation

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QDD 059 Product Design from a Marketing Viewpoint, with Laura Krick (A Chat with Cross Functional Experts)

QDD 058 UFMEA vs. DFMEA

QDD 057 Design Input & Specs vs. Test & Measure Capability

QDD 056 ALT vs. HALT

QDD 055 Quality as a Strategic Asset vs. Quality as a Control

QDD 054 Design Specs vs. Process Control, Capability, and SPC

QDD 053 Internal Customers vs. External Customers

QDD 052 Discrete Data vs. Continuous Data

QDD 051 Prevention Controls vs. Detection Controls

QDD 050 Try this Method to Help with Complex Decisions (DMRCS)

QDD 049 Overlapping Ideas: Quality, Reliability, and Safety

QDD 048 Using SIPOC to Get Started

QDD 047 Risk Barriers as Swiss Cheese?

QDD 046 Environmental Stress Testing for Robust Designs

QDD 045 Choosing a Confidence Level for Test using FMEA

QDD 044 Getting Started with FMEA – It All Begins with a Plan

QDD 043 How can 8D help Solve my Recurring Problem?

QDD 042 Mistake-Proofing – The Poka-Yoke of Usability

QDD 041 Getting Comfortable with using Reliability Results

QDD 040 How to Self-Advocate for More Customer Face Time (and why it’s important)

QDD 039 Choosing Quality Tools (Mind Map vs. Flowchart vs. Spaghetti Diagram)

QDD 038 The DFE Part of DFX (Design For Environment and eXcellence)

QDD 037 Results-Driven Decisions, Faster: Accelerated Stress Testing as a Reliability Life Test

QDD 036 When to use DOE (Design of Experiments)?

QDD 035 Design for User Tasks using an Urgent/Important Matrix

QDD 034 Statistical vs. Practical Significance

QDD 033 How Many Do We Need To Test?

QDD 032 Life Cycle Costing for Product Design Choices

QDD 031 5 Aspects of Good Reliability Goals and Requirements

QDD 030 Using Failure Rate Functions to Drive Early Design Decisions

QDD 029 Types of Design Analyses possible with User Process Flowcharts

QDD 028 Design Tolerances Based on Economics (Using the Taguchi Loss Function)

QDD 027 How Many Controls do we Need to Reduce Risk?

QDD 026 Solving Symptoms Instead of Causes?

QDD 025 Do you have SMART ACORN objectives?

QDD 024 Why Look to Standards

QDD 023 Getting the Voice of the Customer

QDD 022 The Way We Test Matters

QDD 021 Designing Specs for QA

QDD 020 Every Failure is a Gift

QDD 019 Understanding the Purposes behind Kaizen

QDD 018 Fishbone Diagram: A Supertool to Understand Problems, Potential Solutions, and Goals

QDD 017 What is ā€˜Production Equivalent’ and Why Does it Matter?

QDD 016 About Visual Quality Standards

QDD 015 Using the Pareto Principle and Avoiding Common Pitfalls

QDD 014 The Who’s Who of your Quality Team

QDD 013 When it’s Not Normal: How to Choose from a Library of Distributions

QDD 012 What are TQM, QFD, Six Sigma, and Lean?

QDD 011 The Designer’s Important Influence on Monitoring After Launch

QDD 010 How to Handle Competing Failure Modes

QDD 009 About Using Slide Decks for Technical Design Reviews

QDD 008 Remaking Risk-Based Decisions: Allowing Ourselves to Change our Minds.

QDD 007 Need to innovate? Stop brainstorming and try a systematic approach.

QDD 006 HALT! Watch out for that weakest link

QDD 005 The Designer’s Risk Analysis affects Business, Projects, and Suppliers

QDD 004 A big failure and too many causes? Try this analysis.

QDD 003 Why Your Design Inputs Need to Include Quality & Reliability

QDD 002 My product works. Why don’t they want it?

QDD 001 How to Choose the Right Improvement Model

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