
Customer Service and Reliability
Abstract
Kirk and Fred discussing personal experiences in customer service and good and bad aspects of having an IPhone battery replaced.
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Kirk and Fred discussing personal experiences in customer service and good and bad aspects of having an IPhone battery replaced.
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Kirk and Fred discussing the understanding of HALT and the fact that many see as HALT, the finding of operational limits and weaknesses, as “just another tool in the reliability engineering tool bag” and how for Kirk it is most efficient approach to reliability development.
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by Adam Bahret Leave a Comment

Adam and Fred discussing the method to characterise a products use environment.
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by Adam Bahret Leave a Comment

Adam and Fred discussing estimating use case and environment for your products during design.
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by Andre Kleyner Leave a Comment

Andre and Fred discussing the challenges and some ideas on solutions when sourcing new technology from a vendor.
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by Fred Schenkelberg Leave a Comment

Fred discussing the Speaking of Reliability podcast journey.
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by Andre Kleyner Leave a Comment

Andre and Fred discussing what you need to think about and do differently to understand and minimize new technology related reliability risks.
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by Carl S. Carlson Leave a Comment

Carl and Fred discussing the most important challenges facing reliability engineers.
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by Carl S. Carlson Leave a Comment

Carl and Fred discussing the subject of risk management and how reliability relates to it.
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by Andre Kleyner Leave a Comment

Andre and Fred discussing the overlapping engineering fields of safety, risk, dependability, performability, reliability, quality.
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by Andre Kleyner Leave a Comment

Andre and Fred discussing a few hints and tips to get the most out of conference attendance.
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by Andre Kleyner Leave a Comment
by Carl S. Carlson Leave a Comment

Carl and Fred discussing the role of standards in reliability programs.
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by Carl S. Carlson Leave a Comment

Carl and Fred reply to a question from a listener about the location of the reliability group, and expand on the earlier podcast on this topic.
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Kirk and Fred discussing the continued need to change much of the activities in reliability engineering in the goal of ensuring and improving the reliability of electronics and electro-mechanical systems.
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