CR128: Building Trust and Excellence in Commercial Food Equipment Services with Rich Malachy

Building Trust and Excellence in Commercial Food Equipment Services with Rich Malachy

Rich Malachy, CEO of Malachy Cares, discusses leadership in the commercial food equipment service industry. He emphasizes the importance of maintenance, transparency, and employee well-being, while highlighting the use of technology like XOi software to build trust. Malachy also shares his journey from fieldwork to CEO, the impact of content creation on business, and the growing interest in skilled trades.

Key Topics:

Importance of maintenance and a culture of excellence
Use of XOi software to enhance transparency and trust
Emphasis on employee well-being and work-life balance
Malachy’s career journey and leadership evolution
Rising interest in skilled trades and technician training

Visit Malachy Cares: https://malachycares.com/

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by Greg Christensen Leave a Comment

CR127: Scaling Success in CMMS How John Sterling Mastered Market Entry Team Building and Sales Excellence

Scaling Success in CMMS How John Sterling Mastered Market Entry Team Building and Sales Excellence

In this podcast episode, John Sterling, a seasoned entrepreneur in the CMMS and technology industries, shares his entrepreneurial journey starting with his beginnings in small business as a high schooler, his early career in Silicon Valley, and his acquisition of Data Stream, a small software company (that became a $100M company). He emphasizes the importance of gaining market entry, even at a low price, which helped him secure significant clients later. We explore the challenges of transitioning from small to large businesses, managing different budget sizes, and the complexity of scaling a company.

Main Topics:

Entrepreneurship Journey: From small businesses to large-scale companies.
Strategic Pricing and Market Entry: Using low pricing to gain entry and attract large clients.
Challenges in Scaling Businesses: Managing transitions from small to large companies.
Bold Strategies for Success: Taking risks like pursuing IPOs and international acquisitions.
Building and Managing Teams: Recruiting, nurturing sales talent, and maintaining company culture.

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by Mike Konrad Leave a Comment

RM 181: What Every OEM Should Know About Working with Contract Manufacturers – With Raymond Novara

What Every OEM Should Know About Working with Contract Manufacturers – With Raymond Novara

The next two episodes will be all about contract manufacturing, an area that can make or break the reliability and success of a product.

My guest on this episode is Raymond Novara, founder and owner of East End Assemblies, a U.S.-based contract manufacturer recognized for its focus on quality, customer service, and compliance with AS9100 and IPC standards.

During our conversation, I’ll be asking Raymond some key questions that every OEM should be considering:

What are the best practices for selecting a contract manufacturer?
What common mistakes do companies make when working with a CM—especially in communication and hand-offs?
How can design-for-manufacturability feedback prevent problems down the road?
What should customers know about transitioning from prototypes to volume production?
And how can contract manufacturers help ensure long-term product reliability, not just passing initial tests?

If you’re an OEM evaluating partners, an engineer preparing to hand off a design, or someone interested in how contract manufacturers contribute to product reliability, this episode is packed with insights.

Raymond Novara’s Company:
East End Assemblies
https://eastendassemblies.com

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by Dianna Deeney Leave a Comment

QDD 183: Confidence Is A Dial: Turn It With Evidence, Not Guesswork

Confidence Is A Dial: Turn It With Evidence, Not Guesswork

We turn late-stage design surprises into a strategic plan by assigning explicit confidence levels, stacking evidence, and using the three-dial model of time, cost, and confidence boost. We show how to work backward from a system test to cheaper steps that drive faster, clearer decisions.

• applying the three dials of time, cost, confidence
• sequencing with the work-backwards strategy
• avoiding overtesting, undertesting, wrong testing
• turning confidence into a team communication tool
• practical next steps to build the confidence muscle

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by Fred Schenkelberg Leave a Comment

Fundamentals of Safety Margins

podcast episode with speaker Fred Schenkelberg

One way to create a robust product or system is to consider all the stresses and design to withstand those stresses. We often do not know all the stresses, magnitudes, and ranges of variation. We know that many materials degrade with time, yet we do not know precisely how much or how fast. We also do not know what new stresses may arise or how stresses will change over time.

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by Christopher Jackson Leave a Comment

Reliability of a ‘K out of N’ System

podcast episode with speaker Chris Jackson

We often use the term ‘system reliability modelling’ to describe any scenario where we need to somehow convert what we know about component reliability into system reliability in order to make a decision. Some of us might have heard of ‘series systems’ that have no redundant components, meaning that the system fails when any component fails. Then there are ‘parallel systems’ where the system fails when the last component fails. But then there are ‘K out of N’ systems that need ‘K’ components out of a total of ‘N’ components to work for the system to work. Do you know when ‘K out of N’ system reliability looks like series system reliability? … or parallel system reliability? … or perhaps you don’t know what series or parallel system reliability looks like? Then this webinar is for you.
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by Fred Schenkelberg Leave a Comment

Fundamentals of Lessons Learned

podcast episode with speaker Fred Schenkelberg

Within an organization or a team, we collectively know a lot. We, again collectively, have a wealth of information. And, if you follow my Mom’s advice, we learn something new every day. We also forget a lot every day. When we forget something that we learned by making a mistake or error (learning the hard way), we are prone to repeat that mistake or error. [Read more…]

by Greg Hutchins Leave a Comment

Risk 101: Future of Quality

podcast episode with speaker Greg Hutchins

We’ve evangelized for more than 20 years that the future of quality and its related disciplines, including reliability, will be risk-focused. Why? We’re living in a time of uncertainty and risk. Understanding and managing risk is important for quality and reliability professionals solving tough problems and making hard decisions. [Read more…]

by Christopher Jackson Leave a Comment

What is WeiBayes Analysis?

podcast episode with speaker Chris Jackson

Some of us might have heard of the Weibull distribution. Some of us might have heard about Weibull analysis. Weibull analysis uses the Weibull distribution to help us visualize failure data in a really useful way. We can ‘see’ if our product is wearing out. We can see if our product is wearing in. We can estimate how many things will have failed by certain times. We can do all manners of other wonderful ‘reliability engineering’ things through Weibull Analysis. But then there is ‘WeiBayes Analysis.’ It combines Weibull and Bayesian analysis (… I know that doesn’t mean much to most people). It can be really useful if we know ‘how’ something we are testing fails. Because if we do, then we can essentially feed a certain parameter into the analysis to help it on its way. This means that we don’t need as much data (always a good thing in reliability engineering). But there are quite a few catches. Interested in learning about Weibayes analysis? Join us for this webinar.
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by Fred Schenkelberg Leave a Comment

Dealing with Small Sample Sizes

podcast episode with speaker Fred Schenkelberg

It’s rare to have sufficient samples for all the desired reliability work. It’s common to have very few samples. So, how does one manage to learn what is necessary to learn from the few samples? How can you maximize the value of reliability work in the scant sample situation? [Read more…]

by Greg Hutchins Leave a Comment

Risk Based Auditing

Risk-Based Auditing: Everything You Need to Know to Get Started

podcast episode with speaker Greg Hutchins

Risk-based auditing (RBA) is all about risk management. Risk-based auditing is simply risk transfer from the auditee to the auditor.

In today’s uncertain world, the lens for most, if not all, problem-solving and decision-making is risk. Risk-based auditing is a must-have tool for all quality and reliability professionals. ALL ISO management systems require RBA, whether 1st, 2nd, or 3rd party audits. [Read more…]

by Fred Schenkelberg 3 Comments

Why Accendo Reliability

podcast episode with speaker Fred Schenkelberg

I recently received a question about the artwork found at Accendo Reliability. “Why castles?” So, I provided an answer and thought I would share it in this webinar. Also, let’s talk about how and why Accendo Reliability got started and how it’s been doing over the past ten years. [Read more…]

by Greg Hutchins Leave a Comment

ISO 42001 — 10X Bigger Than ISO 9001

podcast episode with speaker Greg Hutchins

Greg is an opportunist. Greg wrote 4 best selling books on ISO 9001 in the 1990’s (John Wiley).

Greg now believes that ISO 42001 will be 10 X bigger than ISO 9001. Find out why? ISO 42001 is the new (FDIS) management system standard. Learn how to reposition your work/career/job for this new opportunity. [Read more…]

by Christopher Jackson Leave a Comment

What is Fatigue?

What is ‘fatigue’? … and no I don’t mean feeling ‘tired’.

podcast episode with speaker Chris Jackson

Many reliability engineers know what fatigue is (in addition to feeling tired). Fatigue is an example of a ‘failure mechanism.’ A failure mechanism is the physical, chemical or electrical process that results in failure. Fatigue is interesting in that it allows something to fail without it ever being exposed to stresses that are beyond its strength. How does this happen? Fatigue is based on cracks. Cracks magnify stresses at their tips. So cycling stresses can have the effect of incrementally (and sometimes very slowly) increasing the crack length at the tip. Fatigue has caused all manners of failures that have surprised us throughout the history of engineering. But now we have learned so much more about this really fascinating failure mechanism can cause steel, aluminium and other material to fail, even when the stresses they experience are tiny. Want to learn more about fatigue? And how you can help prevent it? Join us for this webinar.

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by Fred Schenkelberg Leave a Comment

Reliability as a Process

podcast episode with speaker Fred Schenkelberg

We do not “do reliability”. “Reliability” doesn’t just happen to a product – well, it does with or without our intervention. To achieve the stated reliability objectives for a new product or production line, we can trust to luck or sort out what needs to happen to realize the objectives. [Read more…]