A Great Customer Experience
Abstract
Kirk and Fred discussing Kirk’s experience with a new pinball machine’s component failures and the manufacturer.
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SOR 709 A Great Customer Experience
SOR 706 What Reliability is Good Enough
What Reliability is Good Enough
Abstract
Kirk and Fred discussing the expectations of reliability of their own vehicles and some of the wear out mechanisms we expect.
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SOR 705 What is the Failure Mechanism
What is the Failure Mechanism?
Abstract
Kirk and Fred discussing a very important question in all of unreliability.
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SOR 701 Time to Market and Reliability
Time to Market and Reliability
Abstract
Kirk and Fred discussing companies making reliability a priority early in the product development as opposed to waiting to after market release to see if it’s reliability.
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SOR 700 Purpose of Accendo Reliability
Purpose of Accendo Reliability
Abstract
Kirk and Fred discussing the many years of discussions on Speaking of Reliability since Fred and Kirk recorded Episode 1 in 2015, six years ago.
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SOR 691 Design Failure Patterns
Design Failure Patterns
Abstract
Kirk and Fred discussing how new technology designs of buildings or electronics are usually over-designed in the first generation.
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SOR 690 Reliability and Simplicity
Reliability and Simplicity
Abstract
Kirk and Fred discussing marketing reliability, brand reputation for reliability along with tradeoffs between making equipment simple and reliable.
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SOR 683 Public Reporting of Failures
Public Reporting of Failures
Abstract
Kirk and Fred discussing the challenges of failure analysis and reporting of the root cause of electronic system failures and corrective action to the consuming public
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SOR 682 Heroes versus Prevention
Heroes versus Prevention
Abstract
Kirk and Fred discussing why the service departments will get more accolades for repairing failed systems than those in design department that find and prevent failures during development.
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SOR 671 Supply Chain Controls and Checks
Supply Chain Controls and Checks
Abstract
Kirk and Fred discussing how we can insure we receive outsourced parts meet our requirements when we may not know what variances in specifications will affect your particular system.
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SOR 670 Kitchen Appliance Failure
Kitchen Appliance Failure
Abstract
Kirk and Fred discussing a recent failure of an electric range/oven and the troubleshooting, FA and repair. See the show notes to see photos and details of the failure analysis.
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SOR 657 Evolution and Reliability
Evolution and Reliability
Abstract
Kirk and Fred discussing the evolution of technology and reliability in consumer products.
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SOR 656 Reliability is Green
Reliability is Green
Abstract
Kirk and Fred discussing a recent opinion article in the New York Times on technology waste.
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SOR 651 Suspected or Known Problem
Suspected or Known Problem
Abstract
Kirk and Fred discussing the challenge of finding a latent problem in a product after your company has been producing and selling for some time.
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SOR 650 Reliability Expectations
Reliability Expectations
Abstract
Kirk and Fred discussing how we continue to evolve our reliability expectations as technology becomes more robust and reliable.
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