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Speaking of Reliability

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SOR 450 Customer Experience and Failures – Its not you its them!

SOR 450 Customer Experience and Failures – Its not you its them!

Customer Experience and Failures – Its not you its them!

Abstract

Chris and Fred discuss what it means to ‘fail.’ Not from a personal sense! But what does it mean for your product to fail. Engineering or design specifications describe what the product or system must do. So does failure simply occur when the product can no longer meet all these specifications? What if your product or system meets all these criteria – but your customer ‘thinks’ is has failed? We have seen many instances where a group of people who design and make products will vehemently argue that even if the customer thinks something has failed when it meets the specifications, then nothing is wrong. Is it? What do you think the customer will do? Do you think they will be ‘happy’? If this is a problem you come across, then listen to this podcast.
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SOR 449 When to Use a Previous Test Plan

SOR 449 When to Use a Previous Test Plan

When to Use a Previous Test Plan

Abstract

Chris and Fred discuss when (and if) you can use a reliability test plan that you have used before. If it worked then … why won’t it work now? Won’t you save money, time and other things that you can get bonuses for? Well yes. We received a question from one of our listeners who asked why you might not want to test the product the same way. There are many good reasons why you wouldn’t want to do this. If you want to learn more, listen to this podcast.
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SOR 446 Battery Reliability Considerations

SOR 446 Battery Reliability Considerations

Battery Reliability Considerations

Abstract

Chris and Fred discuss battery reliability issues and how batteries fail. This based on feedback from one of our listeners (thanks!) There is a lot of energy in batteries that if failure allows this energy to be able to ‘do something’ … then catastrophic failure is an understatement. But as with everything, it is all about the customer. Is failure (for example) when battery capacity reaches 80 per cent of its original value? Is this 80 per cent figure going to be the advertised capacity? If you would like to learn more, listen to this podcast.
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SOR 445 High Temperature Environmental or Reliability Testing

SOR 445 High Temperature Environmental or Reliability Testing

High Temperature Environmental or Reliability Testing

Abstract

Chris and Fred discuss the difference between ‘environmental’ and ‘reliability’ testing … but is there a difference? This question was raised by one of our listeners – which means this is a topical question. A question that could apply to you. Now some may seem that we are dodging the question in this podcast – because we think it is all about intent and not a category. That is – every test should be an experiment. It should be constructed to answer a question, or provide information for a specific decision. And once you focus on the information you are trying to provide – what is the point in classifying something as ‘environmental’ versus ‘reliability’ testing? Each test could conceivably be neither, one, or both. Listen to this podcast if you want to learn more.
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