8D Problem Solving with Fred Schenkelberg
In today’s episode, the topic of the discussion is 8D problem solving. When it comes to problem-solving, there are a lot of procedures and techniques out there but what most of the engineers and reliability professional use is the Eight Disciplines problem solving. It is step by step approach to finding the root cause of the problem and then resolve it effectively and systemically. To perform this method, you need to have a team of different experts in place as it is not the job of a single person. Then, you can start solving issues in the following steps.
- The first discipline is to describe the problem which involves defining the problem clearly so that everyone can understand the issue and address it in the right way. It should also answer the 5Ws of the resolving problems along with how to solve the problem. You can also perform root cause analysis to get a better idea of the problem and its solution.
- The next step is to plan for solving the identified problem, gather all the initial data and requirements. This should contain the activities to make sure the successful resolution of the problem till the end.
- The third discipline is to have a team that brings knowledge, processes, and expertise to the table.
- Then, the containment plan comes next which includes all the containment action in case anything goes wrong. These actions must be clearly defined so that they can be used in case of uncertainties.
- After this, you need to determine the root causes and escape points of the problem which explain why the problem occurred in the first place. You can also root cause analysis or fishbone analysis to verify the data and prove the causes.
- And then you need to verify the permanent corrections so that you don’t have to start from scratch every time the problem occurs. This ensures that the right issues were addressed and the procedure will always work in resolving that particular problem.
- You also have to define the corrective actions in case of side problems. These can also be implemented through the end to make the preventive actions best in every way.
- Later you can modify your systems such that the problems you addressed before never reappear in the long run. You can customize your procedures, make your team aware of all the possible practice in the field, and document it all for assistance in the future with similar problems.
- In the end, you must congratulate your entire team, reward them, and appreciate their collective efforts. This not only motivates them but also creates a culture in the entire organization that is based on formal or informal approaches where there is a value of each member working in the environment.
Using systemic and structures techniques likes this not only reduced the mistakes in the implementation process but it also helps you selecting the right tools, to build valuable experience, and make improvements after each time you solve the problems.
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