Easy RCA with Bob Latino
Bob Latino, an expert on root cause analysis with 36 years of experience, joined us on this episode to discuss Root Cause Analysis and the Easy Root Cause Analysis program that he and his team have developed.
We’ll go into the nuances of:
- Defining RCA
- Features of the programme
- Hurdles and possible solutions in making the programme a success
… and so much more!
What is Root cause analysis?
Root cause analysis is a method of problem-solving using evidence-based information to come up with the root causes of why certain things happen. Here the proof is deeply analyzed to get accurate results. After that, professionals come up with ways of learning and mitigating these factors.
What is Easy RCA?
Easy RCA is a program or software that automates the process that individuals or organizations use in root cause analysis. The programme can potentially make work easier and improve productivity.
Challenges of Easy RCA
- Competitors – Sticky notes are one of the biggest competitors because these are the most natural and most traditional methods to jot down things, and it is quick.
- Customers have varying levels of understanding RCA. It could be as complicated as a comprehensive, evidence-based report or as straight forward as just jotting down simple notes. Some people define it as brainstorming, trouble-shooting etc. This is not a comprehensive definition of RCA, and therefore, sometimes it might seem redundant to consider the software.
- People stop too short. They stop at Root Cause Fail Analysis right at the physics of the failure but don’t go deeper into it to find out how to resolve. Sometimes the effect might be people preferring to take shortcuts. RCAs aren’t high priorities in organizations until something terrible happens.
- Root Cause Analysis can be tedious. It sometimes involves trying to solve the same thing over and over again. Sometimes RCA gets seen as a task and not a system.
- A lot of software make RCAs look more complicated than they already are.
What prompted Bob to develop Easy RCA?
All the above challenges, together with the fragmentation of user awareness, are what prompted Bob to develop easy RCA.
There was also an underserved market that the team saw they could reach out to. Their tool appeals to those who haven’t adopted RCA methodology and allows people to do RCA faster and better.
It is easy to use without the need for training. The team can help novices to become veterans in using the platform.
Easy RCA also avoids rework and general manipulation of data. The analysis is only useful as the analyst. It is versatile enough to suit various operational scenarios.
Other features in the RCA program
- No license needed to use; unlimited oversight
- Allows you to attach evidence
- Assign team members
- You can attach cause labels
- Analysis Assistance (root cause analysis library), all for extra capacity
- You can add contributing factors
- You can add corrective actions
Easy RCA helps with collaboration and helps people work virtually and doing remote facilitations. When someone is assigned as a team member, they can get access at any time. They also receive email reminders of their tasks. The tracking of work helps in increasing productivity. Everything that is put into the analysis will be put into a comprehensive report. The report is just a click away, in a Microsoft Word format and a logically placed sequence.
Bob Latino Links:
- Bob Latino – LinkedIn
- EasyRCA Informational Presentation (Google Docs)
- The PROACT® Root Cause Analysis Quick Reference Guide (Due out 9.11.20)
- The Irresistible Consultant’s Guide to Winning Clients: 6 Steps to Unlimited Clients & Financial Freedom (David A. Fields)
- Company of One: Why Staying Small Is the Next Big Thing for Business (Paul Jarvis)
- Root Cause Analysis: Improving Performance for Bottom-Line Results
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