
So What is the Root Cause?
podcast episode with speaker Chris Jackson
We all know what the ‘root cause’ is … right? It is the ‘thing’ that caused something bad to happen. The problem is the definition of ‘root cause’ has been abused, misconstrued, re-written, misinterpreted, and all sorts of other things that erode from what it is supposed to be. And by that, I mean it has to be something that we can do something about (and make better). [Read more…]